FREQUENTLY ASKED QUESTIONS

Short Stay Property Management take the hard work out of letting your property on short term accommodation websites. We utilise the power of the sharing economy and short term letting services such as Airbnb and Booking.com to give you higher returns on your investment property. We handle all guest bookings, key exchanges, cleaning, minor maintenance and guest communication before during and after each reservation.

This depends on how ready your property is for short term letting. If it is already furnished we will be ready to go in a few days once we have inspected your property, taken photos, created the house manual and prepared all consumables for your first guests.
If your property isn’t furnished, get in contact with us to discuss the best way to furnish your house for short term letting.

It’s important to understand that due to rating systems and guest screening it is highly unlikely that your property will sustain any significant damage. We will look after any minor damage and maintenance.
However accidents still can occur. Although over 60 million people world wide have had safe and enjoyable stays with Airbnb it’s best to know your protected. Airbnb offers up to 1 million dollars in property and personal liability coverage. 

We always recommend landlords take out their own landlord insurance to provide you with the full cover that you need to have complete confidence with hosting. 

We specialist in inner city Melbourne suburbs such as the Richmond, Hawthorn , Cremorne, South Yarra etc. However we can also manage your property in any suburbs which are good for short term letting. Get in contact to find out if your property is eligible.

Unfortunately we don’t provide these services on their own. We only provide a full management solution for our clients which includes these services.

Short Stay Property Management screen guests in accordance with your preferences. If you don’t want young kids staying at your property, no problem. If you only want guests who have prior positive Airbnb reviews, that’s not an issue either. You have the final say in what type of guest you would like.

We create a unique house manual for each property which will include your house rules. This is where you can set out any rules that your guests must abide by while staying in your home.

We can also set a security deposit for each guest. This is to help cover minor incidents which may occur during a stay such as a broken glass or lost key.

Airbnb offers a $1,000,000 AUD Host Guarantee* programme which is designed to protect hosts against damages to their own possessions or unit in the rare instance of property damage by their guests in listings.

Airbnb also offers a Host Protection Insurance* programme which is designed to protect hosts against third party claims of bodily injury or property damage. The Host Protection Insurance programme is provided through Lloyd’s of London, one of the world’s most reputable insurance organisations.

*Please Note: Neither of these protection policies should be considered an insurance policy for your home whilst under management of Short Stay Property Management. If you are interested in purchasing holiday rental insurance for your property, take a look at Sharecover.